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Description
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Shipping Policy
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Information
- Product Name
- DxS Serenade ON STAGE in INCHEON
- Producer or supplier
- HYBE
- Terms and recommended usage period
- VOD content purchased in Weverse Shop can be watched in Weverse.
To watch this content, you need to use the Weverse account you made the payment.
Please note that your purchase history will be permanently deleted and not restored when you withdraw from Weverse Shop/Weverse membership. - Product delivery method (e.g., CD, download, real-time streaming)
- VOD
- Minimum system requirements or required software
- 1. APP
– AOS: Android 10.0 or higher
– iOS: 17.0 or higher2. WEB (PC)
<Supported OS and Web Browsers>
– Windows 7.0 or higher: Chrome v35 or higher, and Firefox v47 or higher
– Windows 8.1 or higher: IE 11 and Edge
– Mac OS 10.10 or higher: Safari v8 or higher<Hardware>
– Monitor and graphics card (including graphic drivers) supporting HDCP 1.4 or higher, cables, etc.
– Single monitor environment⚠️ Please Note
– The specifications provided above are the minimum requirements for using Weverse. Your experience may not be smooth even if these specifications are met, depending on your usage patterns and environments.
– We recommend using the latest version of the OS of your device and the Weverse app for the best experience.
– The available resolutions may be limited on some lower-spec models. - Effects of subscription withdrawal, or contract cancellation or termination
- – You can cancel and receive a refund within 7 days of purchase if you have not watched the video.
– Refunds are not available if you have already watched the video or if 7 days have passed since purchase. - Consumer Compensation & Delayed Refunds
- – Compensation and dispute resolution for defective content, service outages, or other issues follow the ‘Consumer Dispute Resolution Standards’ set by the Fair Trade Commission.
– Terms and procedures, etc., for refunds or delayed refund compensations are processed in accordance with the Act on Consumer Protection in Electronic Commerce. - Telephone number for consumer consultation
- Weverse Shop Customer Center : 1544-0790
- Name
- DxS Serenade ON STAGE in INCHEON
- Company Name/CEO
- Weverse Company Inc. / YANG ZOOIL
- Mail Order Business Registration
- 2022-Seongnam Bundang A-0557
- Phone number
- +82 1544-0790
- [email protected]
- Address
- C, 6F, PangyoTech-onetower, 131, Bundangnaegok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea