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Description
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Shipping Policy
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[Product Information]
Product :TWICE MONOGRAPH With YOU-thMaterial : PAPER
Size : Photobook – 18.8 X 25 X 2CM, PhotoCard 5.8 X 8.5 CM[Contents]
Main Product : Photobook 1EA, PhotoCard 9EA
Package: ENVELOPE[Notice]
– Scratches and damages on the OPP, shrink wrap films, and packaging for protecting the product are not grounds for exchange or refund.
– Small scratches and imperfections may be detected. This is not a defect.
– For printed goods such as photo cards, scratches, nicks, and dents under 5MM and not on the face are not grounds for exchange/return.
– Missing components are shipped additionally only if a video that contains the requirements on the packaging sticker is provided.
– The image is for reference only. The design, measurements, and material of the actual product may change during the manufacturing process.
– This item is limited in quantity. Supplies may run out quickly.
– JYP SHOP’s items sold by official distributors have a holographic authentication sticker.[Cautions]
– This product is not suitable for children under the age of 14.
– Compensation for defective products is provided according to Fair Trade Commission standards.<!–[Product Information]
Product : TWICE MONOGRAPH READY TO BE
Material : PAPER
Size : Photobook – 18.8 X 25 CM, Photo Card 5.8 X 8.8 CM[Contents]
Main Product : Photobook 1EA, Photo Card 9EA
Package: Photobook Sleeve[Notice]
– Scratches and damages on the OPP, shrink wrap films, and packaging for protecting the product are not grounds for exchange or refund.
– Small scratches and imperfections may be detected. This is not a defect.
– For printed goods such as photo cards, scratches, nicks, and dents under 5MM and not on the face are not grounds for exchange/return.
– Missing components are shipped additionally only if a video that contains the requirements on the packaging sticker is provided.
– The image is for reference only. The design, measurements, and material of the actual product may change during the manufacturing process.
– This item is limited in quantity. Supplies may run out quickly.
– JYP SHOP’s items sold by official distributors have a holographic authentication sticker.[Cautions]
– This product is not suitable for children under the age of 14.
– Compensation for defective products is provided according to Fair Trade Commission standards.–>Notice on Exchanges and Returns
Exchange and Return Process
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Exchange • Return Request
Exchange or Return for Change of Mind: Request within 7 days from the delivery completion date.
Defective/Missing Items: Request within 90 days from the date of receipt. -
Contact Us
‘Contact Us’ link at JYPSHOP webpage bottom or MY page
*Attaching photos or videos can expedite the process. -
Determination of Defects
Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center. -
Deliver • Refund
Exchange: Dispatch of replacement item.
Return: Refund processed after the defective item is returned and checked. - Exchange • Return Completed
Upload a picture or video.
Attach a photo or video to speed up the process.Shipping Information
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- If you order multiple items with different shipping dates, delivery will begin based on the latest shipping date.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Cautions for Exchanges/Returns
- For printed materials (e.g., photo cards), minor dents, scratches, or pressure marks are not eligible for exchange or return.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product’s value is significantly reduced due to consumer use.
- Items that are individually customized at the request of the consumer are difficult to exchange or return.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product’s value has significantly decreased to the point where resale is difficult due to the passage of time (eremoval of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through ‘Contact Us’.
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Cautions
- This product is not suitable for children under the age of 14.
- Compensation for defective products is provided according to Fair Trade Commission standards.
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Exchange • Return Request